As with other chapters, planning is the initial focus of “Information Management” (IM). A well-planned system meets the internal and external information needs of the organization with efficiency and accuracy. Planning provides for continuity in the event that the organization’s operations are disrupted or fail. The organization also plans to protect the privacy, security, and integrity of the data and information it collects, which results in preserving confidentiality. The chapter concludes with a standard on maintaining accurate clinical/case information. Requirements in this chapter apply to all types of information managed by the organization, unless the requirement specifically limits the type of information to clinical/case information. Refer to the Glossary for a definition of clinical/case information.